baazi 9 Privacy Policy

This privacy policy ("Policy") applies to all services, mobile applications, and related websites of the baazi 9 platform. When you register, log in, or use any service on baazi 9, you consent to the processing of your information under the terms described in this Policy.

The purpose of this Policy is to give our users complete transparency — what information we collect, why we collect it, and our position on sharing data with third parties. To learn more about us, visit our About Us page.

This Policy applies only to individuals aged 21 or older. baazi 9 does not knowingly collect information from minors.

2.1 Registration and Identity Information

When you create an account on baazi 9, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) or passport number (for account verification)
• Your chosen username and password (passwords are always stored in encrypted form)

2.2 Financial Transaction Information

During deposits and withdrawals, we collect information related to the transaction. This includes records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer. We never collect your mobile banking PIN or bank account password.

2.3 Usage and Technical Information

Some information is collected automatically while you use the platform:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and click patterns
• Cookie and local storage data (detailed in Section 6 below)

2.4 Customer Support Communications

If you contact our customer support team via live chat or email, a record of that conversation may be stored. This is used to improve service quality and to resolve disputes.

baazi 9 processes your information only for specific and legitimate purposes. We use data for the following reasons:

3.1 Account Management and Verification

Information is used to confirm your identity, maintain account security, and prevent unauthorised access. For a full understanding of account rules, please read our Terms and Conditions carefully.

3.2 Processing Financial Transactions

Financial information is essential to correctly process deposits, withdrawals, and bonus payments. This information is shared with the relevant payment gateway only to the extent necessary.

3.3 Fraud and Money Laundering Prevention

Data is analysed to detect suspicious transactions, prevent the use of multiple accounts, and maintain compliance with applicable laws.

3.4 Service Improvement and Personalisation

Based on your preferred game categories, betting patterns, and time spent on the site, we try to make your experience more relevant. Personally identifiable information is removed from statistical analysis.

3.5 Communications and Notifications

We may use email or SMS to inform you about account changes, promotional offers, and important service updates. You may request to stop promotional messages at any time.

baazi 9 never sells your personal information to third parties for commercial purposes. However, data may be shared with the following parties in limited circumstances:

4.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, Upay, or a bank, the necessary information is shared with that specific institution. These institutions are governed by their own privacy policies.

4.2 Technology and Service Providers

Some third-party technology providers are used for site operations, security monitoring, and customer support. These providers are contractually obligated to keep data confidential and may not use it beyond their designated function.

4.3 Legal Obligations

If we are required to disclose information under applicable Bangladeshi law or by court order, we are obliged to comply. Only the information legally required will be provided in such cases.

4.4 Responsible Gambling Organisations

baazi 9 is committed to responsible gaming. If harmful or problematic gambling patterns are identified, we may share limited information with relevant support organisations. To learn more, read our Responsible Gaming page.

5.1 Retention Period

Your information is retained while your account is active. Even after an account is closed, data may be kept for a defined period for the following reasons:

• Compliance with legal or regulatory obligations
• Resolution of ongoing disputes or claims
• Fraud investigation and financial audits

5.2 Technical Security Measures

baazi 9 uses industry-standard technology to keep your data secure:

• SSL/TLS Encryption: All connections to the website and mobile app are encrypted
• Data Encryption: Sensitive information remains encrypted even when at rest
• Access Controls: Staff are given access only to the information they need
• Security Audits: Regular security testing and vulnerability assessments are conducted
• Two-Factor Authentication (OTP): An additional layer of protection for logins and financial transactions

However, it is not possible to guarantee 100% security for data transmitted over the internet. We make every effort, but users' own caution is equally important.

baazi 9 uses cookies and similar technologies to improve its services and make your experience more convenient.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic functionality; these cannot be disabled
• Functional Cookies: Used to remember your preferences such as language selection and previous session information
• Analytics Cookies: Collect statistics to understand which sections of the site are used most; these do not contain personally identifiable information

6.2 Cookie Controls

You can limit or block cookies from your browser settings. However, disabling essential cookies will prevent some features of the site from working.

baazi 9 believes every user has rights over their own data. You have the following rights:

7.1 Right to Access Your Data

You can find out at any time what information we hold about you. Most information can be viewed from the profile section after logging in to your account.

7.2 Right to Correct Your Data

If there is any error in the information we hold, please contact customer support to have it corrected. Changes to identity-related information may require additional verification.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS messages, you can opt out via the 'unsubscribe' link in any message or through customer support. Important account-related messages will continue to be sent.

7.4 Right to Close Your Account

You may request to close your account at any time. Even after closure, certain information will be retained for a defined period as required by legal obligations.

baazi 9 primarily serves users in Bangladesh. However, some technology infrastructure and servers may be located in other countries. In such cases, we ensure that transferred data is protected to an equivalent standard and used only for the purposes described in this Policy.

We work with our international partners under contractual terms that ensure the highest standards of data protection.

All services on baazi 9 are intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under 21. If there is reason to believe we hold data relating to a minor, a parent or legal guardian may contact us and we will delete it without delay.

We collect information at registration to verify age, and additional verification may be requested if needed.

baazi 9 reserves the right to update this privacy policy as needed. For significant changes, we will notify you via email or a notice on the site. Each update will be reflected in the "Last Updated" date at the top of this page.

If you continue using the service after a change, it will be assumed that you have agreed to the new terms. If you object to any change, you always have the option to close your account.

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact our customer support team. We provide support in both Bangla and English via live chat and email, 24 hours a day, 7 days a week.

For common questions, check our FAQ section — answers to many frequent queries can be found there.